Return & Refund Policy
Return and Refund Policy
Effective Date: 30 December 2023
1. Overview
At GD Technologies ("we," "us," or "our"), we strive to provide our customers with high-quality ICT, electronics, and gadgets. We understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines our guidelines and procedures for returns and refunds.
2. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
a. Product Condition: The product must be in its original condition, unused, unopened, and with all original packaging, accessories, and tags intact.
b. Timeframe: You must request a return within 7(seven) days from the date of delivery or date of collection of the item purchased.
c. Defective or Damaged Products: If you received a defective or damaged product, please contact our customer support team immediately to initiate the return process.
3. Non-Eligible Returns
The following types of products are not eligible for return and refund:
a. Consumables: Consumable products such as batteries, ink cartridges, and software downloads are non-returnable if they have been opened or used.
b. Personalized or Customized Items: Items that have been personalized or customized according to your specifications are non-returnable, except in the case of defects or errors on our part.
4. Return Process
To initiate a return, please follow these steps:
a. Contact Customer Support: Contact our customer support team at info@gdtechnologies.co.za to request a return authorization and receive further instructions.
b. Packaging: Pack the product securely in its original packaging, along with all accessories and documentation.
c. Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of the product.
d. Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria.
e. Refund or Exchange: If the return is approved, we will process your refund within 7(seven) business days. If you prefer an exchange, we will arrange for the replacement product to be sent to you.
5. Refund Method
Refunds will be issued using the same payment method used for the original purchase. The refund process may take up to 7 business days to be completed. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
Please contact info@gdtechnologies.co.za to request a refund on undelivered items.
6. Restocking Fee
We may apply a restocking fee for certain returns, especially if the returned product is not in its original condition or if the return is requested after the specified timeframe. Restocking fees may apply to correctly supplied items returned inworking condition. Please note restocking fees maybe charged on orders cancelled after processed.
7. Shipping Costs
Shipping costs for the return of non-defective products are the responsibility of the customer and are non-refundable. If the return is due to a defect or an error on our part, we will cover the return shipping costs after test confirmation. See Shipping Policy [here]
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team at info@gdtechnologies.co.za.
By making a purchase on our website, you acknowledge and agree to the terms and conditions of this Return and Refund Policy. We value your satisfaction and are committed to providing a fair and transparent return and refund process.
