Our Frequently Asked Questions.
1. How long will it take to receive my order?
- The delivery time depends on your location and the shipping method you choose during checkout. We typically provide estimated delivery times on the product pages and during the checkout process, however parcels usually take 3-5 working days, but we will try our best for it to get to you sooner. Local orders may take less than 24 hours to be delivered depending on what time the order is placed. You can track your order using the provided tracking information once it's shipped.
2. What is your return policy?
- Our return policy allows for returns within 14 days from the date of delivery. To be eligible, the product must be in its original, unused condition with all original packaging and accessories. Please visit our [Return and Refund Policy](insert link) for detailed information on our return process.
3. How do I contact customer support?
- You can reach our customer support team telephonically or via email. Whether you have questions about products, need assistance with an order, or require help with a return or refund, our dedicated support team is here to assist you.
4. Are your products covered by a warranty?
- Yes, many of our products come with a manufacturer's warranty. Warranty information can typically be found on the product description page. If you encounter any issues with a product covered by a warranty, please contact our customer support team, and we will guide you through the warranty process.
5. What shipping methods are available?
- We ship all over South Africa. Normal courier 2-5 working days. Overnight delivery is only available to certain areas. Please NOTE overnight delivery orders must be placed before 11 am. Same-day deliveries to certain areas for orders placed before 11 am. Extra charges may apply—local pickup from one of our branches. Please confirm stock availability at the branch you wish to collect from.
6. Is my personal information secure when making a purchase?
These FAQs should help address some of the common questions that customers may have when visiting the GD Technologies website.